Shipping policy

Shipping Policy

At PixelArtly, we are dedicated to providing you with timely and reliable delivery. Our shipping options are designed to meet various needs and ensure your purchases reach you promptly. Below are the details of our shipping methods and processing times:

Order Processing Time:

• All orders are processed within 1-2 business days.
• Orders are not shipped or delivered on weekends or holidays.
• The order cutoff time is at 9 AM EST. Orders placed after this time will be processed the next business day.

 PixelArtly Free US Shipping:

• Our standard shipping option, available to all states within the United States (excluding Alaska and Hawaii).
• Estimated delivery time is 5-7 business days.
• There is no cost for this shipping option.

Shipping Restrictions:

• Currently, we do not ship to Alaska, Hawaii, or outside the United States.

Shipping Confirmation & Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s).
• The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

• PixelArtly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• If you receive your order damaged, please refer to our Return & Refund Policy on how to proceed.

We strive to provide excellent customer service and transparent communication every step of the way. If you have any questions or concerns about your order, please do not hesitate to contact us at info@pixelartly.com. Our team is always here to assist you!